Privacy Policy

This Privacy Policy describes how TRZ Canine (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from trzcanine.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

  • Information We Collect Directly from You:

    • Contact details: Name, address, phone number, and email.

    • Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.

    • Account information: Username, password, security questions, and other security data.

    • Customer support information: Information you choose to include in communications with our support team.

  • Information We Collect About Your Usage:

    We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This includes device information, browser type, network connection, IP address, and interaction history on our Site.

  • Information We Obtain from Third Parties:

    We may receive information about you from third-party vendors and service providers, such as Shopify (store platform), payment processors (to fulfill orders and process payments), and marketing partners.

How We Use Your Personal Information

  • Providing Products and Services: To fulfill orders, process payments, facilitate shipments, manage accounts, and handle returns or exchanges.

  • Marketing and Advertising: To send promotional communications (email, SMS, or direct mail) and display targeted advertisements tailored to your pet care preferences.

  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent, illegal, or malicious activity.

  • Customer Support and Improvement: To respond to inquiries, resolve issues, and optimize our store experience.

Cookies

We use cookies to power and improve our Site, remember your preferences, run analytics, and tailor marketing efforts. You can modify your browser settings to decline or remove cookies, though certain features of the Site may not function properly as a result.

How We Disclose Personal Information

We may share your personal information in certain circumstances with:

  • Vendors and third parties who perform services on our behalf (e.g., payment processing, order fulfillment, shipping, IT hosting, and analytics).

  • Business and marketing partners for promotional campaigns and advertising.

  • Affiliates within our corporate group.

  • Legal authorities or third parties in connection with a business transaction (e.g., merger), legal compliance, or protecting our legal rights.

Category of Personal Information Categories of Recipients
Identifiers (Contact details, account credentials) Service providers, fulfillment partners, marketing partners
Commercial Information (Order history, support logs) Payment processors, analytics providers, customer support tools
Usage & Network Activity (IP address, browsing behavior) Analytics tools, advertising networks, IT infrastructure partners

Third-Party Websites and Links

Our Site may provide links to external websites or social platforms. We do not control and are not responsible for the privacy practices, security, or content of third-party websites.

Children's Data

The Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 16.

Security and Data Retention

We implement standard security measures to protect your data, though no digital system is completely impenetrable. We retain your personal information only as long as necessary to maintain your account, fulfill orders, comply with legal requirements, or resolve disputes.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data, as well as the right to restrict processing or opt out of promotional communications. You may exercise these rights at any time by contacting our support team.

Complaints & Contact

If you have questions, feedback, or complaints regarding how your personal information is handled, please reach out to our customer support team through our official contact channels on the Site.