Return & Exchange

We offer returns for an exchange only, which means you have 7 days after receiving your item to request an exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can reach out through our customer support channels. Please note that returns will only be accepted once approved by our support team. If your return is accepted, we will guide you on how the parcel will be replaced. We will send you a replacement parcel, and the rider will collect the previous one. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and reach out to our team immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.